Refund policy
We want you to be happy with what arrives. Here is exactly how refunds and returns work.
30-day try-it guarantee
Products that show the 30-day try-it guarantee on their page, including two-packs, are meant to be used during the trial.
- Within 30 days of the day your order arrives, email workshop@snughob.com with your order number, a photo of the product and a short note on why it isn't right for you.
- We refund your order to your original payment method. You don't need to send the product back.
- The try-it guarantee is limited to one refund per customer.
- We answer within 1–2 business days.
Damaged, faulty or wrong items
Please check your order as soon as it arrives. If anything is damaged, faulty, or simply not what you ordered, email us straight away with a photo and we will make it right at no cost to you. In these cases we usually will not ask you to ship anything back.
Other returns
For products that don't show the try-it guarantee, you have 30 days from the day your order arrives to request a return. The item must be unused, in its original packaging, with proof of purchase.
Email workshop@snughob.com with your order number before sending anything. If your return is approved, we will reply with the return address and instructions. Packages sent without an approved return request cannot be accepted or refunded.
These items can't be returned under this section: perishable goods, custom or personalised orders, personal care items, hazardous materials, flammable liquids and gases, gift cards and sale items. This list does not limit the 30-day try-it guarantee.
Refunds
Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card provider may take additional time to post the refund to your account. If more than 15 business days have passed since we approved your refund and you still haven't seen the money, contact us at workshop@snughob.com.